Refund policy

 

Due to health and hygiene considerations, all opened and used items cannot be returned or exchanged. Items missing their original shrink-wrap or foil seal cannot be returned.  If you have a particular allergy or sensitivity you are concerned about, please let us know by contacting us at info@jordan-samuelskin.mom.

The following items are final sale and may not be returned, even if they have not been opened:

• Fragrance is final sale and may not be returned.
• Clearance items are final sale and may not be returned.

Jordan Samuel Skin will accept returns on unused, unopened, non-clearance, non-fragrance products in their original condition with shrink-wrap and/or foil seal within 30 days from delivery date. Shipping costs are not refunded, and customers are responsible for the cost of return shipping.

Damage/defects and losses are dealt with on a case-by-case basis. Please save your package and contact us within 3 business days of delivery. Jordan Samuel Skin will make every effort so that you are happy with your purchase.

Jordan Samuel Skin products purchased through any other retail or online location cannot be returned through jordan-samuelskin.mom.

Please contact customerservice@jordan-samuelskin.mom to process an unopened return.